Toronto Employment and Social Services - Ontario Works

Toronto Employment and Social Services - Ontario Works

Ontario Works
Office phone: General Inquiry 416-392-8623
TTY phone: 416-392-2594
Fax: 416-392-4214
Web site: www.toronto.ca/socialservices
Address: 55 John St, 12th Fl, Toronto, ON, M5V 3C6


Mail Address: 55 John St, Stn 1123, 12th Fl, Toronto, ON, M5V 3C6
Location (Intersection): Toronto Central (University Ave and King St W)
Hours: Monday - Friday (8:30 am - 4:30 pm)
Area served: City of Toronto * Area Offices serve specific districts
Languages of service: English ; French ; Multilingual Lines -- Chinese (416-397-7383), French (416-397-7385), Polish (416-392-4225), Portuguese (416-397-7381), Russian (416-397-0123), Somali (416-397-7384), Spanish (416-397-7382)
Eligibility:
  • Toronto residents 18 years and over in financial need
  • youth 16-17 years may be eligible under special circumstances
  • financial need is determined by a review of income, liquid assets and living expenses
  • people not receiving social assistance benefits may qualify for help with medical or funeral costs through the Hardship Fund
  • Learning, Earning and Parenting (LEAP) -- parents 16-25 years
  • Employment Resource Centre -- open to all Toronto residents
How to apply:
  • Ontario Works -- call the Intake line serving specific postal code, see branch records
  • maps showing service area boundaries are available from 416-392-8623 or online www.toronto.ca/socialservices/offices_chart.htm
  • toll free from pay phone 1-888-465-4478
  • application also available online -- Web Access to Your Services (WAYS), see website for details
  • online anonymous eligibility estimator
Physical access:
  • Wheelchair accessible building including main entrance and barrier free washrooms
  • braille and voice elevator, lowered buttons
  • entrance close to parking
Service description:
  • Employment Assistance
    • Clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children
  • Employment Resource Centre
    • walk-in job search centre
    • access to computers, Internet, fax, telephone
    • job search workshops
    • resource materials, job banks, labour market information
    • assistance with resumes and interview skills
    • referrals to job counselling and training
    • supports for people who are working
  • Community Participation
    • volunteer placements
    • job search programs
    • employment placement -- job matching service
    • basic education -- adult upgrading
    • high school upgrading
    • English as a Second Language (ESL) classes
    • literacy and basic skills
    • job skills training for specific jobs
    • on-the-job training
    • referrals to self-employment programs
  • Learning, Earning and Parenting (LEAP)
    • helps young parents finish high school, improve parenting skills, locate and maintain employment
  • Employer Hotline 416-397-JOBS (5627)
    • for employers to post jobs
  • Financial Assistance
    • monthly allowance based on family size, housing costs and income
    • monthly drug benefit card
    • health benefits including medical supplies, sensory and mobility aids, medical transportation
  • Discretionary Benefits
    • may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
  • Community Start-Up Benefit
    • help with housing or moving costs
    • Employment Start-Up Benefit -- covers costs related to starting a job or work placement
    • Families with Children -- newborn child allowance, child care start-up costs, basic dental care for children
  • Social Supports
    • referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities
    • help in pursuing child or spousal support
  • Client Services and Information Unit (416-392-2956)
    • general information for persons in receipt of Ontario Works assistance
    • information on legislation and procedures related to Ontario Works
  • Interactive Voice Response (IVR) (1-800-808-2268)
    • automated information and payment details, payment history, file status
    • information and announcements about Ontario Works
    • service not available to TTY users
  • Welfare Fraud Hotline (416-392-8980)
    • to report allegations of fraudulent collection of Ontario Works and Ontario Disability Support Program assistance
Organization type: Regional Government


Last complete update: 2010-10-21
Last modified date: 2011-08-08